Systems Specialist

Ringwood East, Victoria, Australia Full-time

  • On the job training across 1<sup>st</sup>, 2<sup>nd</sup> and 3rd level support
  • Software, Hardware and Customer Support
  • Career Development and Growth

The Company

Univex helps retailers manage, grow, and improve their business by providing retail software, hardware and superior customer support and service. We develop leading software solutions right here in Melbourne, and want YOU to play an important part in our business and growth plans!

Our success is built on our exceptional people, their passion for technology, and our collective ability to produce great point of sale solutions and support services. Our customers value our reliability, support, and importantly the lengths we go to keep them in business. It’s our unrelenting and personal service that they love. We don’t rest until the job is done.

The job

We will provide you with all the training and development that you will need to deliver a full suite of technical and customer support services to our clients. At Univex, unlike many other companies, you’ll learn and work across our whole technical ecosystem. Eventually we will have you delivering first, second and third level ICT technical support, covering software, hardware and network communications. You may even get to write code. Your career won’t be limited to the same tasks day-in, day-out.

As your technical skills expand you’ll be providing personalised email and phone support, onsite and remote roll-outs of hardware and software, and regular upgrading and maintaining of our back-end systems. There is a lot of variety and you will be kept busy!

About you

If you are the right person and love technology but have limited experience, don’t worry, we’ll train you.  We will consider people with and without formal qualifications.

The most important thing that you must be able to demonstrate to us is that you have exceptional customer service skills, the willingness to help our clients, and have a genuine passion for all things technology. At Univex, honesty, intelligence, and outcomes are what matters.

We encourage anyone that wants to build and develop a genuinely extensive career in technology and who likes the idea of working in a small and agile environment, to apply. When you apply you will need to provide a cover letter and CV.